Privacy Policy

Last updated: 2026

This Privacy Policy explains how HeyXera collects, processes, and manages data within the platform. HeyXera is designed as a private AI knowledge workspace for businesses, where customer data is used only to enable core functionality and improve usability within each workspace.

1. Overview

HeyXera allows businesses to upload documents and internal knowledge so users can retrieve information through AI-assisted responses. The platform is built on Microsoft Azure and follows a business-first approach to privacy, security, and data control.

2. Information We Collect

We collect only the information required to operate the platform effectively, including account details (such as name and email), workspace data, uploaded documents, usage activity, and basic technical information needed for system performance and reliability.

3. Uploaded Documents and Content

Documents and content uploaded to HeyXera are stored securely in cloud infrastructure and processed to enable search, retrieval, and AI-assisted responses. This allows the platform to provide relevant answers based on the information available within your workspace.

The system does not use your data for public training or unrelated external purposes. Content remains within the context of your workspace and is used only to support your own business use cases.

4. How Data Is Used

Data within HeyXera is used to deliver core platform functionality, including document indexing, intelligent retrieval, AI-assisted responses, user authentication, billing processes, and service improvements.

The goal is to make your internal knowledge more accessible, structured, and useful for your team.

5. Cloud Infrastructure and Security

HeyXera is built on Microsoft Azure, a globally trusted cloud platform used by enterprises worldwide. Data is stored and processed within this environment using modern cloud architecture principles.

We implement multiple layers of security, including controlled access, structured data handling, and secure infrastructure practices. The platform is designed with privacy, reliability, and business-grade usage in mind.

Security is treated as a core part of the system design rather than an afterthought.

6. Workspace Access and Visibility

Data visibility within HeyXera depends on how your workspace is configured. Administrators and workspace owners control who has access to documents and information.

If multiple users or administrators are part of the same workspace, uploaded content may be accessible within that environment based on the permissions defined by your organization.

7. Customer Responsibility

Customers are responsible for the data they upload and for managing access within their workspace. This includes deciding what type of content is appropriate to store and who should have access to it.

We recommend that customers apply appropriate internal data governance practices and carefully manage access when multiple users or administrators are involved.

8. Data Retention

Data is retained as long as it is required to provide the service. Customers may request deletion of their data or remove content directly from their workspace where applicable.

9. Third-Party Services

HeyXera may use trusted third-party services such as cloud infrastructure providers, payment processors, and analytics tools strictly for operating and improving the platform.

These services are selected based on reliability, security standards, and suitability for business use.

10. Contact

If you have any questions about this Privacy Policy or how your data is handled, please contact us at [email protected].